Q&A
About your order
How much is shipping? Do I need to pay tax or duties?
We charge a flat shipping fee of £8, which is automatically waived for orders over £100.
All our prices include taxes and duties, so you won’t need to pay anything extra upon delivery.
The order completion email does not arrive.
- Sending email may take some time.
- If your email address is mistakenly specified, please contact us from the inquiry form.
- If you have registered your account, you can also check your order history on the account page.
- If your order is completed successfully, we will send you an "order completion email (automatic transmission)" to the email address at the time of ordering.
- If you do not receive the email, please check the spam box. If you use various carrier emails (EZweb/SoftBank/au/docomo, etc.), the email will be blocked on the carrier side and you may not receive the email, so be sure to set the following email address receiving permit in advance. Please go automatic transmission email address: the404modelab@outlook.com
- Also, if you register in advance, you can check the order status on My Page on the site.
Can I change the size and color after the order is completed?
Due to the specifications of the order system, it is not possible to change the ordered order once. (If you contact us immediately after ordering, you can respond.)
If you wish to replace it with another size or color after your order is completed, you need to cancel your order once and purchase the desired product again.
If you wish to cancel, please contact us from the inquiry form or chat.
* Please note that the product may be sold out before ordering again.
* Depending on your order, such as products that are not canceled, you may not be able to accept orders.
Can I return or exchange an item?
Returns and exchanges are only accepted for items with quality issues. Please contact us within 24 hours of delivery with detailed photos and explanation.
Can I cancel a part of the order?
Due to the specifications of the order system, some of the ordered items cannot be canceled.
Is it possible to change the address of the delivery destination after the order is completed?
It is possible to change the delivery address before the product shipment work is performed.
Please contact us from the inquiry form after describing the delivery destination information after the change as follows.
* Please be sure to enter the order number in the "Order number" in the inquiry form.
After receiving inquiries, we will check the shipping status of the product.
Depending on the timing, it may not be possible to change the product because the product shipping work is progressing.
Check the delivery company and the invoice number (tracking number) listed in the order completion email, and request a change in the delivery destination to the sales office of the delivery company.
Can you send it together with another order?
Due to the specifications of the order system, the product is shipped for each order number.
Please note you cannot send different order numbers together. Please note.
When will my order ship?
We process and ship all orders within 1–3 business days after your purchase is confirmed.
Delivery typically takes 7–10 business days in total, including international shipping.
You’ll receive a tracking number once your parcel is on the way.
As our business grows, we are actively working to shorten our delivery window further.
When will I receive the product?
Most orders are delivered within 7–10 business days after purchase.
This includes processing (1–3 days) and international shipping. You’ll receive tracking details once your package is on the way.
Delivery time may vary slightly depending on your location.
As our business grows, we are actively working to shorten our delivery window further.
About the product
Can you check the size of the product?
A detailed size is released on each product page. We would appreciate it if you could contact us if there is no description.
In addition, we accept size consultation before purchasing, so please feel free to contact us from the inquiry form or chat.
Can you check the material and details of the product?
The material is described in the Material column of each product page.
If there is no description or if you have any concerns about the details of the product, we would appreciate it if you could contact us in advance.
About the sale period and inventory of the product
Basically, the products that are being handled are lost in about one month from the publication, and most of them end production.
There are many products that are discontinued in one season or once, so we recommend purchasing as soon as possible.
In addition, the number of stocks described is synchronized with the latest stock number on the brand side, but since the old order is not synchronized, the possibility of out of stock is high.
About the payment
An error occurred when the credit card payment was selected
If an error occurs without the completion of the payment, the following causes may be considered.
-There are errors in card information details (card number, security code, etc.)
-The card expires have expired
-404ModeLab will not be able to identify the cause in ARCANA Archive, so please ask your card company for details.
How to use the coupon?
Enter the coupon code (discount code) to be used in the "Add Coupon Code or Gift Card" on the payment screen.
After entering, press "→" for a smartphone, and in the case of a PC, press "Apply" to apply the coupon code.
Can I reuse a coupon?
If you cancel an order using a coupon, you will not be able to use the same coupon for another order. Please note.
I can't use a coupon
If the coupon cannot be applied, the following causes can be considered.
-The half -width and full -width of alphanumeric characters are different
-Contains unnecessary characters and space
-The expiration date of the coupon has passed
-When ordering a product that is not eligible for coupon, if it does not apply to any of the above, please let us know the [Coupon Code] and [Order desired product name] from the inquiry form.
Can I use a coupon together?
You cannot use multiple coupons for one order.
Is it possible to put a coupon after?
Coupons cannot be applied after your order is confirmed.
About us
About 404ModeLab
Style doesn’t follow trends — it follows feeling.
404modelab is an independent online buying studio focused on effortless resortwear and minimal urban style.
We curate pieces with personality — soft fabrics, strong silhouettes, and details that matter.
We're not a fast-fashion store. We're a moodboard in motion — a place where we search, sort, and bring together the hidden gems from small designers and trusted studios in China.
All items are sourced with intention, priced with honesty, and delivered to your door — no forwarding, no stress.
Our pieces are not about logos or hype.
They’re about how you feel when the fabric touches your skin.
About what you wear when you feel most like you.
When is customer support hours?
Opening hours are from 10:00 to 19:00 at UK times on weekdays. We cannot respond to inquiries outside business hours, such as weekends and holidays.
How to contact with 404modelab
You can reach us via the chat widget at the bottom right corner of the website — we usually reply within 24 hours. You’re also welcome to message us via Instagram DM (@404modelab).